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Order Status
Has my order shipped?'
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?'
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My Order Never Arrived
 
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already.
Your order should display tracking numbers. Please click on the links to see your package progress.  If your package shows that it has been delivered, but you have not received it, please call us immediately at 877-863-5431.
An item is missing from my shipment
 
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us at 877-863-5431 or by e-mail: sales@mickeyspetsupplies.com.
Please feel free to call us anytime with any question. We are here to make sure that you are 100% completely satisfied.
My product is missing parts
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that all your packages were delivered. If your packages each show a status of "delivered", please contact us at 877-863-5431.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.